At Tekzeno Tech Solutions, we value transparency and professionalism in all our client relationships. This Payment Policy outlines our terms regarding fees, advance payments, milestones, and refunds to ensure a smooth working experience.

1. Advance Payment Requirement

To initiate any project, we require an advance payment of 30% to 50% of the total project cost, depending on the scope and duration of the work.
This advance secures your slot and covers initial planning, resource allocation, and setup costs.

2. Payment Structure

For most projects, payments are divided into phases as follows:

• 30%–50% Advance (before project begins)

• 30% Mid-Project or Upon First Deliverable

• 20% Final Payment Upon Completion and Delivery

The exact structure may vary based on project size, type, and timeline. It will be detailed in your official quotation or invoice.

3. Accepted Payment Methods

We accept the following secure payment options:

• • Bank Transfer

  • Payoneer

  • Wise (for international transfers)

All payment details will be provided in your invoice.

4. Late Payment Terms

Payments are due within 7 days of invoice issuance unless otherwise agreed.
Late payments may incur a 5% late fee and may result in project delays or temporary suspension of services.

5. Refund Policy

We believe in fair business. In case of cancellation:

• If a project is canceled before work begins, up to 70% of the advance may be refunded.

• If the project is canceled after partial progress, a 30% to 50% refund may be applicable based on work completed.

• No refund is applicable once a project has reached 80% completion or if major design/development assets have been delivered.

All refund requests are reviewed on a case-by-case basis.

6. Subscription or Recurring Payments

For monthly SEO, maintenance, or support services:

• Billing is done monthly in advance.

• Invoices must be cleared before the next cycle begins.

• Subscriptions can be canceled anytime with 7 days’ prior notice.

7. Dispute Resolution

If you ever have concerns regarding billing or deliverables, please contact us directly at support@tekzeno.com. We are committed to resolving issues professionally and promptly.

Thank you for choosing Tekzeno Tech Solutions.
We look forward to delivering quality work with clarity and confidence.