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    Refund Policy – Tekzeno Tech Solutions

    At Tekzeno Tech Solutions, we are committed to delivering high-quality digital services tailored to your business needs. While we strive to meet or exceed expectations, we understand that circumstances may arise where a refund is requested. This Refund Policy outlines the terms under which refunds may be issued.

    1. General Refund Guidelines

    Refunds are only considered under specific conditions and are not guaranteed once work has commenced. All refund requests must be made in writing and submitted to support@tekzeno.com with valid reasons and supporting details.

    2. Eligibility for Refunds

    Refunds may be granted under the following conditions:

    ✅ Before Work Commences

    • If no work has started and resources have not been allocated, you may be eligible for 100% refund of the advance payment.

    ✅ After Work Commences

    • If partial work has been done, refunds will be based on the percentage of the project completed.

    • In most cases, 30% to 50% of the advance payment may be refunded.

    • Any completed deliverables or designs provided to the client will be deducted from the refund amount.

    ❌ No Refunds Will Be Issued If:

    • More than 80% of the work is completed

    • The client fails to provide necessary inputs or approvals in a timely manner

    • Delays are caused due to client-side issues

    • Services like domain registration, hosting, or third-party subscriptions are purchased

    • Digital goods (like graphics or code) have already been delivered

    3. Non-Refundable Services

    The following services are strictly non-refundable once delivered or purchased:

    • Custom design work

    • Website development milestones already completed

    • SEO work already executed (including on-page and off-page tasks)

    • Social media content/planning

    • Monthly support or maintenance services

    • Domain name purchases or hosting services

    4. Cancellation by Tekzeno

    If Tekzeno Tech Solutions, for any reason, cannot fulfill the project or deliverables, a full or partial refund may be issued depending on the situation.

    5. Refund Process

    If your refund is approved:

    • Refunds will be processed within 7–10 business days

    • Refunds will be issued via the same payment method used during purchase (Bank/Wise/Payoneer)

    6. Dispute Resolution

    If you are unhappy with any aspect of our service, we strongly encourage you to contact us directly before initiating a dispute. Most concerns can be resolved quickly through open communication.

    Thank you for choosing Tekzeno Tech Solutions.
    Your satisfaction is important to us, and we aim to handle every refund request fairly and transparently.